Zappos

Company Name

• 

• Location

  Henderson, Nevada

• Industry

  Online Sales

• Founded

  1999

• Size

  1500

• Website

  Visit Zappos Online

Zappos is the worlds largest online shoe store that prides itself on their exceptional customer service.

Although it may operate as an online clothing and shoe store, Zappos will be the first to tell you that they’re focused on customer service first and retail second.

Zappos CEO,Tony Hsieh, has long made customer interaction the primary focus for the company through corporate transparency and valuing every interaction with customers.

The focus has developed a unique company culture and maintained a devout customer base. Hsieh’s book Delivering Happiness references how and why he felt it essential to build his company culture.

Company transparency has been fueled by tours of the office, company twitter account run by Hsieh and employee blog. They also published a Culture Book, developed by the employees and vendors expressing their experiences with Zappos.

The headquarters are in Henderson, Nevada, just outside of Las Vegas. The office gives employees plenty of freedom for cubical customization and an in-office cafeteria, similar to what we have seen in Google offices. Check out the shots below and let us know what you think in the comments!

Photos found via Flickr user SashiBellamkonda

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This entry was posted on Tuesday, August 17th, 2010 at 6:13 am and is filed under Offices. You can follow any responses to this entry through the comment RSS feed.

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